Cisco CallManager Fundamentals A Cisco AVVID Solution 2nd Edition - Cisco Press

Cisco Systems has lately become aggressive in promoting applications of
the IP network infrastructure equipment that the company has
traditionally sold. Cisco CallManager–the subject of Cisco CallManager Fundamentals–is
essentially an IP-based Public Branch Exchange (PBX) that enables
companies to carry their voice and data traffic on a single network
infrastructure. This book explains how CallManager (originally
developed by Selsius Systems) goes about providing call-control
services to IP telephony devices and performing reliably as a corporate
telephone switch, and offers insight into how the product may evolve.
The volume provides systems architects, engineers, and implementation
technicians with the details they need to build strong CallManager
systems.

Written by members of the CallManager development team and extensively edited for accuracy, Cisco CallManager Fundamentals
uses prose and remarkably clear network diagrams to make its points.
People looking for a detailed understanding of how CallManager works
will find themselves delighted. While technicians looking for
click-this, click-that procedures will be generally disappointed (such
didactic techniques are not typical of Cisco Press books), they will
find a fair number of sections that explain, in general terms, how to
do such administrative work as loading users’ names into a CallManager
database and routing calls to emergency numbers. –David Wall

Topics covered:
All aspects of Cisco CallManager, versions 3.0x and 3.1, of interest to
the people who design, implement, and maintain the IP telephony
solution. Matters of system architecture (with plenty of information
about hardware and network requirements), call routing, media
processing, and reporting are all covered. Does not include details of
CallManager’s integration with the Intelligent Contact Manager (ICM)
business-rules engine, or much information on external Computer
Telephony Integration (CTI) applications.

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