Microsoft CRM 3 For Dummies
*Microsoft’s Customer Relationship Management (CRM) is a solution designed primarily for small- and medium-sized businesses to provide a unified view of customer information and interactions through integrated sales, marketing, and customer service features
*Featuring more than 40 percent new content, this latest edition covers the new features and enhancements made in the latest version of Microsoft CRM
*Explores the key features of Microsoft CRM, including getting started, navigating the Microsoft CRM system, and customizing the system
*Addresses working with accounts and contacts, collecting leads and handling opportunities, entering sales forecasts, working with cases, using the knowledge base, managing business units, running reports, and more
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