Managing the IT Services Process
Managing the IT Service Process is the first book of its kind to recognize the truth of IT Service delivery. It takes the overall view of the service management process and links together the elements of service level management, systems availability, costs and benchmarking and the helpdesk. This book is an instructional manual written by an acknowledged industry expert and includes techniques, charts, methods and case studies to support the text. The author encourages the reader to formulate an end-to-end IT service process by using a step by step approach. The text describes and encourages integration in IT and therefore will be useful for managers involved in the unified process.
Download Here
Password: www.ebooksportal.org
Random Posts
- Maya Professional Tips and Techniques
- Master the GMAT 2007
- Home Wireless Networking In A Snap
- Expert Access 2007 Programming - Wrox
- Making Sense of Data (with additional files)
- XML in Office 2003 - Information Sharing with Desktop XML - Prentice Hall
- LearnKey Exchange Server 2003 Implementation (70-284)
- Excel PivotTables Recipes A Problem Solution Approach
- Computer Graphics April 2006
- Pro SharePoint Solution Development - Apress
