The Consumers Guide to Experts

Americans increasingly rely on services—in our homes, in our personal, family and financial lives, and in our careers. The need for outside help often arises when you’re experiencing major life changes—a new job, marriage, the birth of a child, a move, a change in your financial situation or health, or the death of a loved one—when you need help and answers—now.

The Consumer’s Guide to Experts will help you save time and money and avoid hassles in choosing and using the help you need—preferably before you need it. In each of 50 professional or skilled services—a diverse array including the most frequently used service-providers, from accountants to veterinarians—author Susan Ten Abby Shay has interviewed industry insiders who reveal where to begin your search, what to look for—and look out for. (After all, who better to ask about finding a good physician than a good physician?)

Each profile highlights the questions you need to ask to find first-class service marked by respect for the client and passion for the profession. You’ll learn how to assess your own needs; what kinds of education, certification, licensing and experience are required or desirable in each trade or profession; what trends are affecting service-providers and consumers; and insider facts that will give you the edge in getting your money’s worth. You’ll also find listings of consumer resources, with Web site addresses, for more information and insight.

You may even learn of services that you didn’t know you needed or didn’t know were available to you.

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