Shows readers how to use Outlook as an effective and powerful solution
for managing and organizing e-mail messages, schedules, tasks, notes,
contacts, and other information as they are specifically applied in a
business setting Discusses managing and maintaining current customers
and how to control customer interactions Explains the process of using
checklists and matching them with Outlook applications-from bulk
mailing to planning a telemarketing campaign Addresses how to build a
prospect profile with an action plan for follow-up until the prospect
becomes an active customer Provides step-by-step examples on how to set
up and use Business Contact Manager

A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term “a whole quality business,” one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized. Following a detailed overview that sets forth the basic premise and key concepts of service DFSS, the authors offer all the information and tools needed to take advantage of service DFSS within their own organizations, including: Clear and in-depth coverage of the philosophical, organizational, and technical aspects of service DFSS Step-by-step roadmap of the entire service DFSS deployment and execution process Full discussions of all the key methods involved in service DFSS, including axiomatic design, design for X, the theory of inventive problem solving (TRIZ), transfer function, design scorecards, and Taguchi’s method Practical, illustrative examples that demonstrate how the theory is put into practice Assistance in developing the necessary skills in applying DFSS in organizational settings Problems and their solutions are provided at the end of each chapter to help readers grasp the key concepts they need to move forward in the text. Acclaro DFSS Light(r), a Java-based software package that implements axiomatic design processes discussed in Chapter Eight, is available for download from an accompanying Wiley ftp site. Acclaro DFSS Light(r) is a software product of Axiomatic Design Solutions, Inc. This book is ideal as a reference to service DFSS for corporate executives, quality control managers, and process engineers, or as a complete training manual for DFSS teams. It is also a superior textbook for graduate students in management, operations, and quality assurance.

U.S. craftwork is $13 billion industry and crafts artisans now average
$76,000 in annual sales. As the crafts business has increased, so have
the legal and business problems. Fortunately, you now have a guide to
help wind your way through the maze of legal and business rules.

Your Crafts Business covers everything from intellectual-property rights to dealing with business taxes. Learn all about:

*contracts, consignments, sales, shows and collections
*business basics
*copyrights, design patents and trademarks
*preventing infringement and tracking down infringers
*licensing principles and agreements
*hiring and firing employees, contractors and sales reps
*lawyers, lawsuits and liability
*getting your crafts business on the Web
*and more

Your
Crafts Business clearly explains legal principles that protect a crafts
business and help it grow. It also provides practical advice on how to
deal with day-to-day problems — such as dealing with delinquent
payments. The book provides over a dozen tear-out contracts and other
legal forms, plus step-by-step instructions to fill them out.

The Fast Forward MBA in Business Planning for Growth gives you a
strategy for success! Is your company at a standstill, or is it growing
but without the focus and strategy it needs for sustained and
continued growth? Do you have an idea for a business but no idea where
to start? Business planning is vital to the growth and survival of
any company, but only an action-oriented plan can give your business
the steady growth it needs to survive and succeed in today’s
business world. Whether your company is large or small, this hands-on,
step-by-step guide will walk you through the process of creating a
business plan that ensures growth and profitability. Drawing on more
than 35 years of experience, Philip Walcoff shares the tools and techniques
he has developed managing his own business as well as working with over
70 companies of all sizes. Walcoff avoids the pitfalls of the
standard
business plan which focuses only on raising capital, or the strategic
plan, which sits on the shelf gathering dust. He shows how your
business
can:
* Identify and resolve key issues that are roadblocks to your company’s growth
* Develop the strategies and tactics that foster growth and profitability
*
Design a process for managing the plan to success. From the creators of
the bestselling Portable MBA series comes The Fast Forward MBA . . .
* A quick way to brush up on new ideas
* An easy-to-use format that fits in any briefcase
* Real-world information that you can put to use now!