This book offers leaders a proven turnkey approach to launching a Six Sigma initiative in 90 days and using it to transform your company within a year.
Drawing on their experience with fifty Six Sigma programs at companies ranging from AlliedSignal to Motorola, Stephen A. Zinkgraf and his contributors show how to rapidly align people, strategy, processes, and customers in support of your initiative–and gain powerful momentum for success. You’ll walk through preparing for an enterprise-wide launch, executing it flawlessly, and establishing a foundation for achieving sustainable results over the long term.
Zinkgraf’s techniques, roadmaps, and milestones can help you quickly launch any complex change initiative–even those unrelated to Six Sigma. Taken together, they offer a complete framework for driving and managing change: the #1 core competency for twenty-first century executives. Coverage includes
- Leading Six Sigma: roadmaps, milestones, and techniques for delivering fast, sustainable gains
- Effectively preparing, flawlessly executing, and extending your impact for years to come
- Identifying opportunities, building teams, choosing partners, defining metrics, managing risk, and much more
- Discovering best practices from over fifty successful launches: techniques that work with any large-scale change initiative
Discover how to get dramatic business results from Six Sigma faster than you ever thought possible, and use Six Sigma to drive transformative change for years to come.
Writing for executives and initiative leaders, Stephen A. Zinkgraf presents a high-speed methodology for linking Six Sigma to business strategy, planning and executing a flawless launch, aligning the entire enterprise behind performance improvement, and achieving powerful results in both the short and long term.
In an age of ethical decay at organizations of every type, a call is being sounded for accountability. Accordingly, companies must educate their employees and executives regarding acceptable practice. The Business Ethics Activity Book presents an array of provocative activities that will help encourage a more ethical approach to:
Is Six Sigma the exclusive domain of manufacturing and service operations, or can excellence be mandated (and achieved) throughout an entire organization? This refreshing book reveals how to apply the legendary quality assurance program across all departments and processes, creating a permanent, company-wide Six Sigma culture.
* This is the first book to deliver specific guidelines for integrating
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A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term “a whole quality business,” one that takes a proactive stance and gets things right the first time. Not only does the whole quality business produce a high-quality product and offer high-quality services, but it also operates at lower cost and higher efficiency, throughout the entire life cycle, than its competitors because all the links in the supply chain are optimized. Following a detailed overview that sets forth the basic premise and key concepts of service DFSS, the authors offer all the information and tools needed to take advantage of service DFSS within their own organizations, including: Clear and in-depth coverage of the philosophical, organizational, and technical aspects of service DFSS Step-by-step roadmap of the entire service DFSS deployment and execution process Full discussions of all the key methods involved in service DFSS, including axiomatic design, design for X, the theory of inventive problem solving (TRIZ), transfer function, design scorecards, and Taguchi’s method Practical, illustrative examples that demonstrate how the theory is put into practice Assistance in developing the necessary skills in applying DFSS in organizational settings Problems and their solutions are provided at the end of each chapter to help readers grasp the key concepts they need to move forward in the text. Acclaro DFSS Light(r), a Java-based software package that implements axiomatic design processes discussed in Chapter Eight, is available for download from an accompanying Wiley ftp site. Acclaro DFSS Light(r) is a software product of Axiomatic Design Solutions, Inc. This book is ideal as a reference to service DFSS for corporate executives, quality control managers, and process engineers, or as a complete training manual for DFSS teams. It is also a superior textbook for graduate students in management, operations, and quality assurance.
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