This report, the tenth Best-Practice Report on knowledge management, explores how innovative organizations manage their knowledge and how to approach KM to drive innovation. Using Knowledge Management to Drive Innovation chronicles the value innovative organizations find in better managing the flow and reuse of knowledge, effective practices to enhance knowledge creation and reuse for innovation, and implications for other organizations that might wish to better nurture knowledge. The report focuses on how to:

1. Foster a supportive culture and link KM, innovation, and business strategy and results;
2. Enable collaboration;
3. Establish support roles and structures;
4. engage the educational and training functions and
5. Incorporate recruiting strategies; and
measure the success of consciously enabling knowledge to drive innovation.

A comprehensive reference, thoroughly updated with all new material, The AMA Handbook of Project Management presents the critical concepts and theories that all project managers must master. Containing definitive models, advice, and in-depth solutions to specific project management dilemmas, the book provides valuable insight and the latest techniques on how to: * establish project goals * implement planning on both the strategic and operational levels * design dependable, but flexible, organizational structures * manage the project life cycle and meet objectives * budget the project * handle the transition from project idea to project reality. Packed with case studies to ensure thorough comprehension of key principles, this second edition reflects the most recent changes to the Project Management Body of Knowledge(r), and contains new material on subjects including project management as a profession, portfolio management, program management, team development, and much more. This guide is a vital resource for everyone involved in project tasks.

This book provides an overview of current approaches and research in the field of international organizations with a focus on implementation issues in a globalized context.

• Written by a team of recognized leaders in the field, associated with the growing and influential International Organizations Network (ION).
• Covers topical issues such as managing virtual teams and globalization.
• Makes a cohesive statement about the field of international organizations.
• Is written with a focus on implementation issues.
• Offers a solid contribution to the closing of the gap between researchers and practitioners.

Given the big budgets that are attached to customer management (CM) initiatives, it's not surprising that companies are keen to see a good level of return on investment. But many companies, especially large ones, are finding that they are not adding value through their CM programs. Conversely, those companies that have focused on improving their CM are seeing significant benefits, as this book clearly shows.

The complexity and dynamism of organizations make them difficult to understand and manage. This book presents the workings and designs of organizations and identifies the types of problems encountered by organizational workers. Allcorn provides an essential focus on dynamic workplace theory, questioning the current and future value of today's bureaucratic, hierarchic organizational structure. Allcorn advocates a shared theoretical perspective that is clear and comprehensive. His theory explains organizational life, encompassing four types of work experience: chaotic, bureaucratic, charismatic, and balanced. He proposes an organizational design that eschews positions of authority and power and eliminates severe, often hindering bureaucracy. Clear and comprehensible without being simplistic, the book offers insights into how organizations actually function and proposes ways to intervene when organizations grow stale, become self-defeating in their missions, or develop into hostile environments for their employees. The insights and ideas presented here are of considerable and enduring importance to corporate trainers, consultants, group process experts, governmental agencies and entities, executives at all levels, academics, and students of organizational life and its various processes.

Competitive intelligence (CI) is now becoming a mature profession. With that maturation comes the need to develop and understand the how's and why's of managing CI, as distinguished from understanding how CI works. There is very little material available that provides practical, hands-on assistance for the CI professional who is providing CI to one client–his or her employer–and who constitutes the largest single group of CI practitioners in existence. This book meets that need by serving as a desk reference for CI managers to help them understand their own circumstances and determine what works best for them. In addition to providing hints on diagnosing individual situations, many forms and checklists that the manager can use immediately are included.

All managers, whether brand new to their positions or well-established in the organizational hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their organizations.

For both managers and employees, performance reviews are too often viewed as negative and disciplinary. The Manager's Guide to Performance Reviewshelps managers instead make reviews both positive and proactive. It provides a step-by-step process for administering an effective performance review, one that will meet the organization's needs for employee appraisal while giving employees an honest sense of how they are performing and where they could improve. Also examined are various approaches to performance reviews, different forms and techniques, and more.

Uncover and invest in the best funds for today and tomorrow
The number of mutual funds investors must choose from is now greater than the number of stocks listed on the NYSE. Selecting the right fund-and, just as important, the best manager-in a turbulent investment arena is more difficult than ever before. Revealing money-management secrets typically reserved for elite investors, top fund managers share their investment approaches, and provide in-depth explanations of their philosophies, disciplines, and backgrounds that can be applied by both individual and professional investors.
R. J. Shook (Boca Raton, FL) is the popular and influential author of the Winner's Circle book series. He has authored six Wall Street-related titles, and writes a monthly column as well as a popular annual cover story-"The Winner's Circle Top Advisors"-for Research Magazine.

This self-study training guide puts the power of participative leadership into the hands of every manager, trainer, consultant, and team member struggling to help teams succeed. Packed with more than eighty new and field-tested tools, Tools for Team Leadership solves the mystery of why some teams-regardless of talent-succeed while others fail and delivers everything you need to master the "X-factor" skills of team leadership. Gregory Huszczo's first book, Tools for Team Excellence, broke new ground with its seven-point model for building teams in organizations. Now, in this new, much-anticipated guide, Huszczo focuses on the one vital component that separates the great teams built on collaboration and partnership from the also-rans.

Tools for Team Leadership introduces the critical "X-factor" in team success-leadership-and delivers an advanced set of tools and strategies to help anyone become an effective team leader. Grounded in the author's practical frontline experience with hundreds of teams and backed by solid research and instruments, it explores the essence of leadership in a team environment. Huszczo identifies the three chief responsibilities of every team leader-raise awareness, generate options, and plan for success - and presents a comprehensive toolbox for use in analyzing a team's strengths and weaknesses, creatively brainstorming strategies and tactics, generating options and facilitating consensus, and implementing action plans that help teams help themselves. Jam-packed with questionnaires, checklists, needs assessments, organizational surveys, sample training modules, and exercises, Tools for Team Leadership covers teambuilding for both new and existing teams, with special help for teambuilding at the top, and includes a self-study review at the end of each chapter to help turn key learning concepts into a plan of action.

Too often there are serious missed signals between a company's stated goals and the methods employed to try to reach them. Translating Strategy into Shareholder Value is a unique look at how the planning process relates to the achievement of shareholder value, and ways to ensure that the two directly complement each other. Using tools and a special case study to analyze past, present, and future performance, the book takes readers through a host of steps, including:

* Comparing existing strategy to the competition and the economy as a whole * Analyzing productive capabilities and costs * Bringing nonfinancial metrics to test how future strategy creates value * Selecting the right analytical tool and looking at strategic solutions

If corporations are to truly maximize their success, managers need to understand how to translate corporate strategy to the bottom line — and that means seeing the big picture.