Conflict Management in the Workplace, 3rd edition - How to manage disagreements and develop trust and understanding

Product Description
REVIEWS: “One of the best books I have read on conflict resolution in my 30+ years in the field.” Office of Mediation, The World Bank “…contains great ideas, simply explained.” Dr Pam Spurr, Psychologist and Life Coach, LBC Radio “Offers many tried and trusted approaches to ensure that conflicts are managed so that they are positive and creative rather than a process of disintegration.” Sir John Harvey-Jones” AUTHOR BIOG: Shay and Margaret McConnon are co-founders of People First, an international training and consultancy group that runs courses on ‘Winning Relationships in the Workplace’. They work with leading companies in Europe and the USA.

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BusinessObjects XI (Release 2): The Complete Reference

Product Description
This book is a must read for anyone deploying BusinessObjects. It covers everything from planning your upgrade to the latest release, to best practices in universe design, and powerful report creation that maximizes business insight. This book covers the most frequently used features for the full BI suite, in one comprehensive book.

There’s in depth coverage of Designer, security via the Central Management Console, InfoView, Web Intelligence, and Desktop Intelligence. It goes beyond step-by-step instructions to cover how and why in a business context. Transition notes are interspersed for version 5 and 6 customers to understand the biggest changes in XI Release 2. If you drive BI requirements in your company or are a data warehouse program manager, Business Objects administrator, report author or consumer, this book is for you.. .

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Business Intelligence: Data Mining and Optimization for Decision Making

Product Description
Business intelligence is a broad category of applications and technologies for gathering, providing access to, and analyzing data for the purpose of helping enterprise users make better business decisions. The term implies having a comprehensive knowledge of all factors that affect a business, such as customers, competitors, business partners, economic environment, and internal operations, therefore enabling optimal decisions to be made.

Business Intelligence provides readers with an introduction and practical guide to the mathematical models and analysis methodologies vital to business intelligence.

This book:

• Combines detailed coverage with a practical guide to the mathematical models and analysis methodologies of business intelligence.
• Covers all the hot topics such as data warehousing, data mining and its applications, machine learning, classification, supply optimization models, decision support systems, and analytical methods for performance evaluation.
• Is made accessible to readers through the careful definition and introduction of each concept, followed by the extensive use of examples and numerous real-life case studies.
• Explains how to utilise mathematical models and analysis models to make effective and good quality business decisions.

This book is aimed at postgraduate students following data analysis and data mining courses.

Researchers looking for a systematic and broad coverage of topics in operations research and mathematical models for decision-making will find this an invaluable guide.

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Virtual Team Leadership and Collaborative Engineering Advancements: Contemporary Issues and Implications

Product Description
Virtual team leadership and collaborative engineering bring teams, product engineering, and processes into the 21st century through the use of e-collaboration technologies. These powerful tools accomplish work efficiently and effectively, whether communication takes place only through e-collaboration technologies or in combination with face-to-face interaction.

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Trade Options Online

Description: In this fully updated book, options trading innovator George Fontanills arms you with the knowledge and skills youneed to unleash the phenomenal power of your computer to become a successful online options trader. Following a concise review of the basics of online trading–including hardware and software requirements and essential online resources–Fontanills cuts to the chase with step-by-step coverage of proven managed risk option trading strategies. Specifically designed for online traders, these tested off-floor techniques provide you with a sure-fire method for consistently building up your trading account.

Drawing upon his years as a leading international options educator, Fontanills makes it easy for you to master online options trading by walking you through a series of hypothetical trades that demonstrate how to compute the maximum risk, maximum profit, breakevens, and exit alternatives for each strategy. Trade Options Online also includes a comprehensive guide to fundamental and technical analysis methodologies, a detailed list of the best financial resources, websites analyzed from the point of view of an online options trader, and a review of the most popular online brokerages. Trade Options Online is your complete guide to earning a living and making a killing as an online options trader.

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Inside the Spam Cartel: Trade Secrets from the Dark Side

Product Description
You May Hate Spammer-X, But Can You Afford to Ignore Him?

Learn How Spammers Stay One Step Ahead of the Law

A Methodical and Technically Explicit Exposé That Travels Beyond Configuring Filters and Cleaning Mailboxes

A “Must Read” for Security Professionals, Law Enforcement, Hackers, and Programmers

“You may not know me, but it’s likely you have received at least one of the 10 to 20 million spam e-mails I send each week. This is my story, my chance to tell the world how and why I became one of the world’s most prolific spammers. I’ll take you inside the Spam Cartel, showing real examples and techniques used to send spam, including how e-mail addresses are obtained, spam filters are evaded, and money is made. I want you to understand how a spammer works and why I choose to work in one of the most hated industries in the world. “—Spammer X

Understand SPAM as an Industry See why SPAM has become a preferred means of mass market advertising for many companies.

Learn How Spammers “Own” Proxy Servers and SMTP Relays Scan networks to identify security flaws for exploitation.

Bait the Hook with Phishing and Scam SPAM See how promises of a Nigerian treasury surplus or an uncollected lottery winning attract the unsuspecting.

Discover the Top Spoofed Spam Domains You may be surprised to know that the most commonly abused domains include Microsoft, Yahoo, and Ameritech locations.

Employ SPAM Forensics Track a spammer’s activities and build a fingerprint from the spam they send and the techniques they use.

Learn the Rules of the CAN-SPAM Act Find the teeth in the law to help protect both corporate and national security interests.

Create Messages that Get Read Only the best spammers have mastered the art of making the reader want to buy an otherwise useless product.

Learn how VoIP Spam May Be the Next Big Thing VoIP creates an IP address for your phone number, meaning most of the spammer’s e-mail techniques can be readily ported.

Your Solutions Membership Gives You Access to:

Comprehensive FAQ page that consolidates all of the key points of this book into an easy to search web page

“From the Author” Forum where the authors post timely updates and links to related sites

The complete code listings from the book

These downloadable e-booklets:

WarDriving: Learning to WarDrive

Hacking the Code: Managing Sessions

Cyber Adversary Characterization: Introduction to Auditing the Hacker Mind

Wireless Hacking: Building Outdoor Enclosures and Antenna Masts

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